Legal

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Rymeda, Inc. ("Rymeda," "we," "us," or "our") services, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Acceptable Use Policy, and Cookie Policy. If you are a healthcare provider or entity that processes Protected Health Information ("PHI"), a Business Associate Agreement and Data Processing Agreement must also be executed. If you do not agree to any of these terms, you may not use our services.

2. Description of Services

Rymeda provides a healthcare infrastructure platform including AI-powered clinical automation, compliance management, provider marketplace, and community features. Services are subject to the availability commitments defined in the Service Level Agreement and may change with reasonable notice.

3. Related Policies

The following policies are incorporated by reference and form part of these Terms:

4. Account Registration

To use certain features, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, for all activities that occur under your account, and for promptly notifying us at security@rymeda.com of any unauthorized use. See our Security page for details on how we protect your account and data.

5. User Responsibilities

You agree to:

  • Provide accurate information and keep your account information up to date.
  • Use the platform in compliance with these Terms and the Acceptable Use Policy.
  • Comply with all applicable laws and regulations, including HIPAA (42 USC §1320d et seq.), CCPA/CPRA (Cal. Civ. Code §1798.100 et seq.), and CMIA (Cal. Civ. Code §56 et seq.) where applicable.
  • Maintain appropriate security measures on your end, including strong passwords and multi-factor authentication.
  • Report any security incidents or suspected breaches to security@rymeda.com immediately.

6. Healthcare Compliance

If you use Rymeda to process PHI, you represent and warrant that:

  • You are a Covered Entity or Business Associate as defined under HIPAA (45 CFR §160.103) and have executed a Business Associate Agreement with Rymeda.
  • You have obtained all necessary patient authorizations and consents, including HIPAA authorization (45 CFR §164.508), CMIA consent (Cal. Civ. Code §56.11), and platform consent as described in our Privacy Policy.
  • You will use PHI only for permitted purposes and apply the minimum necessary standard (45 CFR §164.502(b)).

7. AI-Powered Features

In accordance with California AB 3030 (Cal. Health & Safety Code §1279.6), Rymeda discloses that certain platform features use artificial intelligence and machine learning technologies. By using these features, you acknowledge and agree that:

  • AI-generated outputs are intended to assist, not replace, licensed healthcare professionals.
  • You retain full responsibility for all clinical decisions made using AI-assisted features.
  • AI-generated content is clearly labeled as such within the platform.
  • Patients have the right to be informed when AI is used in their care and may request human review.

For details on AI data processing, see Section 9 of our Privacy Policy.

8. Intellectual Property

All content, features, and functionality of the Rymeda platform — including software, text, graphics, logos, and service marks — are owned by Rymeda, Inc. and protected by United States and international intellectual property laws. You retain ownership of your data and grant Rymeda only the limited rights necessary to provide the services.

9. Service Availability

Rymeda commits to a 99.9% Monthly Uptime Percentage for the production platform, as defined in the Service Level Agreement. Service credits are available as the sole remedy for failure to meet this commitment. Scheduled maintenance is excluded from uptime calculations.

10. Limitation of Liability

To the maximum extent permitted by law, Rymeda shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services, including loss of data, revenue, or business opportunities. Rymeda's total aggregate liability for all claims arising out of or relating to these Terms or the services shall not exceed the total fees paid by you to Rymeda in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or breaches of obligations relating to PHI under the Business Associate Agreement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rymeda, Inc. and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the services; (b) your violation of these Terms or the Acceptable Use Policy; or (c) your violation of any applicable law or third-party rights.

12. Termination

Either party may terminate these Terms upon thirty (30) days' written notice. Rymeda may suspend or terminate your access immediately for material breach, including violations of the Acceptable Use Policy. Upon termination, provisions that by their nature should survive — including Sections 8, 10, 11, 13, and the BAA and DPA data retention obligations — shall continue in full effect.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved through binding arbitration administered in the State of California, in accordance with the rules of the American Arbitration Association. Either party may seek injunctive or equitable relief in any court of competent jurisdiction in the State of California. For disputes involving PHI, federal HIPAA regulations govern to the extent applicable.

14. Changes to Terms

We may update these Terms from time to time. We will provide at least thirty (30) days' notice of material changes by posting the updated Terms with a new revision date and notifying registered users by email. Your continued use of the services after changes constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms should be directed to: